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Refund Policy

Specflux Solutions
SSM Registration: 201603047703 (IP0447581-D)
Website: www.specflux.com
Email: [email protected]
Phone: +6016-338 9716

Last Updated: 27 March 2026

1. Overview

This Refund Policy outlines the terms under which refunds may be issued for services and digital products purchased from Specflux Solutions (“we”, “us”, “our”). By purchasing our services or products, you acknowledge and agree to this policy.

We are committed to delivering quality work and will always try to resolve any issues before processing a refund.

2. Custom Project Services

Custom project services include website design, web development, custom software, SEO campaigns, and Google Ads management.

2.1 Before Work Commences

If you cancel a project before any work has begun, you are entitled to a full refund of the deposit paid, minus any administrative fees incurred (e.g., domain registration, third-party license purchases made on your behalf). Refunds will be processed within fourteen (14) business days.

2.2 After Work Has Commenced

Once work has commenced on a project:

  • Deposits are non-refundable, as they secure our time and resources.
  • If you cancel mid-project, you will be invoiced for all work completed up to the date of cancellation, calculated on a pro-rata basis against the project milestones.
  • Any unused portion of payments already made (beyond the value of completed work) will be refunded within fourteen (14) business days.
  • Completed deliverables will be released to you upon settlement of all outstanding invoices.

2.3 Dissatisfaction with Deliverables

If you are dissatisfied with the quality of deliverables:

  • You must notify us in writing within ten (10) business days of receiving the deliverables.
  • We will make reasonable revisions to address your concerns, within the agreed project scope.
  • Refunds will not be issued for subjective dissatisfaction (e.g., change of preference or direction) after deliverables have been completed in accordance with the approved scope.

3. Recurring Services (Monthly Retainers)

For ongoing monthly services such as SEO management, Google Ads management, and website maintenance:

  • Services are billed monthly and are non-refundable once the service period has commenced.
  • You may cancel recurring services with thirty (30) days written notice. The cancellation will take effect at the end of the current billing cycle.
  • No partial refunds will be issued for unused days within a billing period.
  • Any prepaid months not yet commenced will be refunded in full.

4. Digital Products and SaaS Subscriptions

For digital products, plugins, themes, and SaaS subscriptions (including Lexia products):

  • Due to the nature of digital products, all sales are final once the product has been delivered or access has been granted.
  • If the product is defective or does not function as described, you may request a replacement or refund within seven (7) days of purchase by contacting us with details of the issue.
  • Refunds will not be issued if the product functions as described but does not meet your expectations or is incompatible with your specific setup due to factors outside our control.

5. Consultation and Audit Services

For one-time services such as AI Audits and SPEC Diagnostics:

  • Once the consultation or audit has been delivered, the fee is non-refundable.
  • If we are unable to deliver the service due to our own fault, a full refund will be provided.

6. How Refunds Are Processed

  • Refunds will be processed via the original payment method used at the time of purchase.
  • For payments made via CHIP Payment Gateway (credit/debit card, FPX), refunds will be credited back through the same channel. Processing times may vary depending on your bank or card issuer (typically 5–14 business days).
  • For bank transfer payments, refunds will be made to the originating bank account.
  • We will notify you by email once a refund has been initiated.

7. Non-Refundable Items

The following are non-refundable under all circumstances:

  • Third-party costs incurred on your behalf (domain registrations, hosting fees, stock images, premium plugin licenses, advertising spend)
  • Completed and approved deliverables
  • Services already rendered during the billing period
  • Administrative and setup fees, where applicable

8. Chargebacks

We encourage clients to contact us directly to resolve any payment disputes before initiating a chargeback through their bank or card issuer. Filing a chargeback without first attempting to resolve the issue with us may result in suspension of services and additional administrative fees.

9. Right to Refuse Refund

We reserve the right to refuse a refund request if:

  • The request falls outside the timeframes specified in this policy.
  • The deliverables were completed in accordance with the approved project scope.
  • The client has breached the Terms and Conditions.
  • There is evidence of fraudulent activity or abuse of this policy.

10. Contact Us

To request a refund or discuss any billing concerns, please contact us at:

Specflux Solutions
Email: [email protected]
Phone: +6016-338 9716
Website: www.specflux.com

Please include your invoice number, payment reference, and a description of the reason for the refund request. We aim to respond to all refund enquiries within three (3) business days.