Ecommerce Malaysia in 2021

By Stephen Paul Samynathan on January 13, 2023


Malaysia's e-commerce income by establishments recorded RM279.0 billion, a jump of 17.1 per cent year-on-year in the third quarter of 2021. In terms of quarter-on-quarter growth, it maintained a positive trend of 4.3 per cent. From January to September, e-commerce revenue totalled RM801.2 billion, a 23.1 per cent increase year-on-year.


According to the Information and Communication Technology Satellite Account (ICTSA) 2020 publication, ICT was recorded at RM320.0 billion in 2020, a rise of 10.4 per cent as compared to 2019 (7.3%). It contributed 22.6 per cent to Malaysia’s Gross Domestic Product (GDP), which comprises the gross value added of the ICT industry (GVAICT: 14.2%) and e-commerce of other industries (8.4%).

E-Commerce Performance

The performance of e-commerce income by establishments accelerated to 22.8 per cent in 2019 to RM675.4 billion as compared to 2017. The e-commerce income from the local market segment increased by 21.7 per cent to RM591.8 billion. Meanwhile, the international market increased by 31.9 per cent to RM83.5 billion. E-Commerce income by type of customers via Business to Business (B2B) rose 13.0 per cent to RM449.6 billion and followed by Business to Consumer (B2C) increased 53.3 per cent to RM194.0 billion. Whilst, Business to Government (B2G) grew 55.7 per cent to RM31.8 billion. 

The e-commerce expenditure recorded an increase of 14.8 per cent to RM301.5 billion. The local market segment increased 15.3 per cent to RM269.6 billion. Meanwhile, the international market grew 10.8 per cent to RM31.9 billion. E-Commerce expenditure by type of market via Business to Business (B2B) rose 14.1 per cent to RM277.6 billion and followed by Business to Consumer (B2C) increased 24.6 per cent to RM14.8 billion. Whereas, Business to Government (B2G) grew 22.6 per cent to RM9.1 billion.

ICT Usage

Subsequently, internet usage also recorded an increase of 11.9 percentage points to 85.2 per cent, followed by computers, 7.3 percentage points to 86.2 per cent and web presence, 16.1 percentage points to 53.9 per cent. Information & Communication and Financial & Takaful/ Insurance sectors had fully utilised the usage of internet and computer in the business.

New statistics produced in this publication are Short-term Indicator for Income on E-commerce, Usage of Digital Technology and Usage of ICT & E-commerce by Establishment during Movement Control Phases.

Quarterly Performance of E-commerce Income

In 2020, income from e-commerce recorded RM896.4 billion, an increase of 32.7 per cent compared to 2019. On a quarterly basis, the first quarter of 2020 recorded RM195.9 billion which was followed by RM216.9 billion in the second quarter. Meanwhile, for the third and fourth quarters of 2020, income for e-commerce registered RM238.2 billion and RM245.4 billion, respectively. In the first quarter of 2021, income for e-commerce recorded RM254.6 billion with an increase of 30.0 per cent year-on-year.

Usage of ICT & E-commerce by Establishment during Movement Control Phases

There 38.1 per cent of establishments operated during MCO, which rose to 92.4 per cent in RMCO. Meanwhile, 80.6 per cent of establishments reported that their e-commerce income remains stable and increases from the period of MCO to RMCO.

Source article:

Article written by Stephen Paul Samynathan
Co-founder of Specflux Solution, he builds IT products that work. He is also running Ipoh based website design agency with his partner. If not working on client's project, he's a part of a vibrant IT community in Ipoh locally known as Digital Perak.

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