This site uses cookies for analytics and to improve your experience. By clicking Accept, you consent to our use of cookies. Learn more in our privacy policy.

Let’s Talk

Tag: customer feedback CRO

  • Stephen Paul Samynathan

    NPS and CSAT | Improve Conversion Rates | Specflux

    Why Your Satisfaction Scores Are Secretly a CRO Goldmine Most businesses treat NPS and CSAT as vanity metrics. Something to report in quarterly reviews, slap on a slide, and forget about. That is a massive mistake. Companies implementing feedback loops see 20-30% increases in conversion rates within 6 months. Some case studies show 30% increases…

    Continue Reading