Tag: returns as conversion problem
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Ecommerce Refunds | Lower Refunds via Product Pages | Specflux
Online return rates have hit 24.5%. That is nearly triple the 8.7% in-store rate.[1.4] U.S. retailers lost $890 billion to returns in 2024 alone.[1.1][1.2] And across Southeast Asia and Australia, the picture varies wildly — from 10% return rates in Malaysia and Singapore to 20-30% in Australia.[2.1][2.5][2.9] Here's the thing: 65% of those returns come…